Voice agents

Voice products combine real-time conversation with durable work before, during, and after a call.

MIOSA can host the product, customer data, follow-up workflows, tools, and operator dashboard while a connected voice provider handles the real-time media path.

Available through integrations Application layer available now

Product patterns

Scheduling agent

Answers calls, checks availability, books appointments, and sends confirmations.

Customer support line

Resolves routine questions, uses account tools, and transfers complex cases with context.

Lead qualification

Calls or receives prospects, captures structured information, and updates the revenue system.

Healthcare intake

Collects non-emergency intake information and routes it according to explicit clinical boundaries.

Dispatch operator

Coordinates field teams, records updates, and handles exceptions through voice and messaging.

Research interviewer

Runs structured interviews, records consent, and produces searchable summaries and findings.

Reference architecture

sequenceDiagram
  participant Caller
  participant Voice as Voice provider
  participant App as MIOSA application
  participant Tools as Tools and data
  participant Followup as Durable follow-up

  Caller->>Voice: phone or web call
  Voice->>App: transcript, event, tool request
  App->>Tools: read or update business state
  Tools-->>App: structured result
  App-->>Voice: response or escalation
  Voice-->>Caller: spoken response
  Voice->>Followup: call ended
  Followup->>Tools: summary, tasks, notifications

Keep the latency-sensitive audio loop close to the voice provider.

Use MIOSA for business logic, tool execution, customer isolation, persistent memory, post-call work, dashboards, and deployments.

Production requirements

• Disclose recording and automation according to applicable rules.
• Make emergency and sensitive scenarios exit to a human path.
• Record tool actions separately from model-generated conversation.
• Apply tenant-specific data retention and access policies.
• Use idempotency for bookings, payments, messages, and CRM updates.
• Test interruption, silence, transfer, callback, and provider outage behavior.

A fluent call is not proof of a correct workflow

Verify the business action after the call. A booking agent is complete only when the appointment exists, the customer receives confirmation, and failure is visible.

Connect external tools Use MCP and application integrations to give the voice product controlled access to business systems.