Terms of Service

1. Agreement to terms

1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and MIOSA (“MIOSA,” “we,” “us,” or “our”) governing your access to and use of the MIOSA platform, including all associated websites, applications, services, and tools (collectively, the “Platform”).

1.2 By creating an account, accessing the Platform, or using any MIOSA service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1.3 If you are using the Platform on behalf of an organization or entity, you represent and warrant that you have authority to bind that organization to these Terms, and references to “you” in these Terms include that organization.

2. Platform description

2.1 Core service. MIOSA is a cloud platform for provisioning and operating isolated compute and data workloads. It includes Sandboxes (headless workloads for code execution, builds and CI), Computers (full Linux desktops with a graphical environment), Agents (AI agent runtimes), App Engine (deployments of containerized applications), Databases, Storage, and programmatic access through the MCP server, CLI and SDKs. Each compute workload runs in its own isolated virtual machine (“VM”) managed by MIOSA infrastructure.

2.2 Templates. MIOSA provides a marketplace of workload templates, including first-party templates and community-contributed templates. Templates define the base configuration, installed software, agent presets, and initial state of a workload.

2.3 AI agents. The Platform includes an AI agent layer that lets you configure, deploy, and manage agents within your workloads. Agents may perform automated tasks, including code execution, file management, API calls, and workflow automation, on your behalf.

2.4 Platform services. MIOSA also provides supporting services including account management, billing, usage analytics, collaboration tools, and an API for programmatic access to Platform features.

2.5 Scope. These Terms govern all features, functionality, and services provided by MIOSA, including any beta or experimental services, unless those features are governed by separate terms presented to you.

3. Eligibility and account registration

3.1 Age requirement. You must be at least 13 years of age to use the Platform. If you are between 13 and 18 years of age (or the applicable age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. MIOSA does not knowingly allow users under the age of 13 to create accounts or use the Platform.

3.2 Account creation. To access most Platform features, you must create an account. You may register using a valid email address and password, or through a supported third-party OAuth provider (such as GitHub or Google). You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.3 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify MIOSA immediately at security@miosa.ai if you suspect any unauthorized access to or use of your account. MIOSA will not be liable for any loss or damage arising from your failure to maintain account security.

3.4 One account per person. Each natural person may maintain only one free-tier account. Organizations may create organizational accounts subject to the terms of their applicable subscription plan.

3.5 Account restrictions. Accounts are non-transferable. You may not sell, transfer, or sublicense your account or account credentials to any third party.

3.6 Organizations and workspaces. An account may belong to an organization that contains one or more workspaces. Organization owners and administrators control membership, roles, and workspace access, and are responsible for the users and workloads within their organization. Workspace-scoped resources such as Sandboxes, Computers, Agents, App Engine deployments, Databases and Storage belong to the workspace they are created in, and access to them is enforced by organization and workspace role-based access control.

4. Acceptable use

4.1 Permitted use. You may use the Platform solely for lawful purposes and in accordance with these Terms, and in a manner consistent with all applicable local, state, national, and international laws and regulations.

4.2 Prohibited conduct. Your use of the Platform is subject to our Acceptable Use Policy, which prohibits, among other things, illegal content, abuse of compute resources, reverse engineering, security circumvention, malware distribution, interference with the Platform, impersonation, unauthorised automated scraping, harmful AI use, and circumventing quotas or billing.

4.3 Compliance with laws. You are solely responsible for ensuring that your use of the Platform, including the actions of any AI agents you configure, complies with all applicable laws and regulations, including data protection laws, export control regulations, and sector-specific compliance requirements.

4.4 Reporting violations. If you become aware of any use of the Platform that violates these Terms, please report it to abuse@miosa.ai.

5. User content and ownership

5.1 Your content. “User Content” means any data, files, code, text, configurations, models, workflows, AI agent definitions, or other materials that you create, upload, import, or generate within your workload or through your use of the Platform.

5.2 Ownership. You retain full ownership of all User Content you create in your workloads. MIOSA does not claim any ownership rights over your User Content.

5.3 License to MIOSA. By using the Platform, you grant MIOSA a limited, non-exclusive, royalty-free, worldwide license to store, process, copy, and display your User Content solely to the extent necessary to provide the Platform services to you. This license does not extend to using your User Content to train MIOSA's own AI models or for any purpose beyond providing the services you have requested.

5.4 Responsibility for content. You are solely responsible for all User Content you generate, including content produced by AI agents acting under your account. You represent and warrant that you have all necessary rights, licenses, and permissions to use and share such content on the Platform.

5.5 Content removal. MIOSA reserves the right, but not the obligation, to remove or disable access to any User Content that violates these Terms or applicable law, without prior notice, at MIOSA's sole discretion. We will make reasonable efforts to notify you after such action unless prohibited by law.

6. Template licensing

6.1 First-party templates. Core templates provided by MIOSA, including officially designated templates, are released under the MIT License. You may use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of these templates, subject to the MIT License terms. The complete MIT License text is included within each first-party template repository.

6.2 Community templates. Templates contributed by third-party community members are subject to the license specified by their respective authors. When you use a community template, it is your responsibility to review and comply with its license terms. MIOSA does not guarantee, endorse, or warrant the licensing terms or legal compliance of community templates.

6.3 License display. MIOSA will display the applicable license for each template in the marketplace. You acknowledge that the final responsibility for license compliance rests with you.

6.4 No warranty on templates. Templates are provided “as is” without warranty of any kind. MIOSA does not warrant that any template will be suitable for your intended use, free of defects, or compatible with your specific configuration.

6.5 Template contributions. If you contribute a template to the MIOSA marketplace, you represent that you have the right to do so and that the template does not infringe any third-party intellectual property rights. You grant MIOSA a non-exclusive, royalty-free license to host, display, and distribute your contributed template through the marketplace.

7. Subscriptions and billing

7.1 Free tier. MIOSA offers a free-tier subscription that provides limited access to Platform features, including capped compute hours, storage, and the number of active workloads. Free-tier features and limits are subject to change at MIOSA's discretion with reasonable notice.

7.2 Paid plans. Paid subscription plans provide enhanced compute resources, additional workloads, priority support, and other premium features as described on the MIOSA pricing page at miosa.ai/pricing. Paid plan features and pricing may change from time to time.

7.3 Billing cycle and credits. Paid subscriptions are billed on a recurring basis (monthly or annually, as selected at checkout). Usage-based charges, including compute time, storage, and overage beyond your plan limits, are metered and drawn from your account wallet or credit balance. You can top up credits at any time. All recurring fees are due and payable in advance for the upcoming billing period.

7.4 Payment processing. Payments are processed by Commas (FanBasis, Inc. d/b/a Commas), our third-party payment provider, which acts as merchant of record. By providing payment information, you authorize Commas to charge your designated payment method for all applicable fees on behalf of MIOSA, and you agree to Commas' terms of use in addition to these Terms. Card and bank statements may show a FanBasis or Commas descriptor.

7.5 Price changes. MIOSA may change subscription prices at any time. We will provide at least thirty (30) days' advance notice of any price increase before it takes effect, by email or in-platform notification. Continued use of the Platform after the effective date of a price change constitutes your acceptance of the new pricing.

7.6 Cancellation. You may cancel your paid subscription at any time through your account settings or by contacting support@miosa.ai. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until the end of that period.

7.7 Refunds. You may request a refund within fourteen (14) days of any purchase. Refund requests for subscriptions will receive a full refund for the current billing period. Refund requests for credit packs will be refunded on a pro-rata basis for unused credits. Refunds are returned to your original payment method through our payment provider. For full details, see our Refund Policy. If you believe you have been charged in error, contact support@miosa.ai.

7.8 Taxes. You are responsible for all taxes, duties, and other governmental charges applicable to your purchase, except for taxes based on MIOSA's net income. Where required by law, MIOSA will collect and remit applicable taxes.

7.9 Overdue payments. If your payment fails, MIOSA will attempt to notify you by email. If payment is not received within ten (10) days of the due date, MIOSA may suspend your account, downgrade you to the free tier, or terminate your subscription. MIOSA reserves the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

8. Compute resources

8.1 Resource allocation. Each workload is allocated dedicated compute resources (CPU, memory, storage) as specified by your subscription plan. These resources are not guaranteed to be available at all times, but MIOSA will use commercially reasonable efforts to maintain availability.

8.2 Fair use. You agree to use compute resources in a fair and reasonable manner consistent with your subscription tier. MIOSA may throttle, suspend, or terminate workloads that consistently consume resources at or near maximum capacity without legitimate justification, that engage in activities prohibited under Section 4, or that adversely impact the performance or availability of the Platform for other users.

8.3 Data isolation. MIOSA isolates each workload in its own virtual machine with a dedicated kernel, so one customer's workload cannot access another's data or processes. While MIOSA takes substantial measures to ensure isolation, no system is perfectly infallible, and MIOSA cannot provide an absolute guarantee of isolation against all possible attack vectors.

8.4 No persistent infrastructure. Unless otherwise specified in your plan, workloads and their storage may be ephemeral. MIOSA is not responsible for data loss resulting from workload termination, expiration, or failure. You are responsible for backing up any data you wish to retain.

8.5 Compute limits. Specific compute limits (hours per month, concurrent workloads, storage quotas, network egress) are defined per subscription tier and displayed in your account dashboard. Exceeding limits may result in workload suspension until the next billing period or the option to purchase additional capacity.

8.6 Network usage. All network traffic to and from your workloads is subject to the egress limits of your subscription plan. Excessive or abusive network usage may be throttled or result in additional charges as described in your plan terms.

9. AI agent usage

9.1 Agents act on your behalf. AI agents deployed within your workloads operate under your account and on your behalf. All actions taken by an AI agent, including file modifications, API calls, code execution, data processing, and external communications, are attributed to you as the account holder.

9.2 User responsibility. You are solely responsible for the configuration, supervision, and outputs of any AI agents you deploy. MIOSA is not responsible for any harm, loss, legal liability, or damage arising from AI agent actions taken under your account.

9.3 No autonomous external actions. You agree not to configure AI agents to take autonomous actions with material real-world consequences (such as executing financial transactions, sending communications to third parties, or modifying external systems) without appropriate human oversight and review mechanisms in place.

9.4 Third-party model providers. The Platform may integrate with third-party AI model providers (including but not limited to Anthropic, OpenAI, Google, Groq, Mistral, and others). When you configure an agent to use a third-party provider, your prompts, inputs, and the provider's outputs are governed by that provider's terms of service and privacy policy in addition to these Terms. MIOSA does not store the content of your agent conversations with third-party providers.

9.5 Your API keys. MIOSA operates a bring-your-own-key model for AI providers. If you provide API keys for third-party model providers, you are responsible for the security of those keys and for all usage and associated costs billed by those providers. MIOSA stores your API keys in encrypted form and does not use them for any purpose other than making requests on your behalf as directed by your agent configurations.

9.6 Agent output disclaimer. AI agent outputs may be inaccurate, incomplete, biased, or otherwise unsuitable for any particular purpose. You should not rely on AI agent outputs for decisions of material consequence without independent human review. MIOSA makes no representations regarding the accuracy, reliability, or fitness of AI-generated content.

10. Data handling and storage

10.1 Infrastructure. Customer workloads and data run on bare-metal servers in data centers MIOSA operates and manages itself, in the United States. Sensitive values such as credentials, secrets, and environment variables are encrypted at rest before they are written.

10.2 Encryption in transit. All data transmitted between your devices and MIOSA services is encrypted using TLS.

10.3 Data practices. Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.4 Compliance. MIOSA maintains appropriate technical and organizational measures to protect user data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We describe our controls and compliance posture in the Trust Center.

11. Intellectual property

11.1 MIOSA property. The Platform, including its design, architecture, user interface, proprietary software, trademarks, service marks, logos, and all content created by MIOSA, is owned by MIOSA or its licensors and is protected by copyright, trademark, patent, and other applicable intellectual property laws. These Terms do not grant you any rights to use MIOSA's trademarks, logos, or proprietary marks.

11.2 Feedback. If you submit feedback, suggestions, or ideas regarding the Platform, you grant MIOSA an irrevocable, non-exclusive, royalty-free, worldwide license to use, incorporate, and commercialize that feedback without restriction and without compensation to you.

11.3 DMCA. MIOSA respects intellectual property rights and expects users to do the same. If you believe that content on the Platform infringes your copyright, please submit a DMCA takedown notice to legal@miosa.ai with the information required under the Digital Millennium Copyright Act.

12. Service availability

12.1 Best-effort availability. MIOSA will use commercially reasonable efforts to maintain Platform availability. However, MIOSA does not guarantee any specific level of uptime and does not provide a Service Level Agreement (SLA) unless one is expressly included in a separate written enterprise agreement.

12.2 Scheduled maintenance. MIOSA may perform scheduled maintenance that temporarily reduces or interrupts Platform availability. We will use reasonable efforts to provide advance notice of scheduled maintenance windows through our status page at status.miosa.ai.

12.3 Unplanned outages. MIOSA is not liable for unplanned outages, degraded performance, or data loss resulting from circumstances beyond MIOSA's reasonable control, including third-party infrastructure failures, natural disasters, cyberattacks, or force majeure events.

12.4 Status updates. Current Platform status and incident history are available at status.miosa.ai.

12.5 Enterprise service levels. Enterprise plans are covered by our Service Level Agreement, which commits to a 99.9% monthly uptime and provides service credits if we miss it. Enterprise customers who need a custom uptime commitment, support response targets or other terms can arrange them as part of their enterprise agreement by contacting enterprise@miosa.ai. No SLA applies to self-serve or free plans.

13. Third-party services and links

13.1 The Platform may integrate with, link to, or provide access to third-party services, websites, or applications. MIOSA does not control and is not responsible for the content, privacy practices, or terms of any third-party services.

13.2 Your use of third-party services integrated with the Platform is governed by those services' own terms and privacy policies. MIOSA is not a party to any agreement between you and a third-party service provider.

13.3 MIOSA does not endorse any third-party services accessible through the Platform and makes no representations regarding their quality, reliability, or suitability for your purposes.

13.4 Bring your own key (BYOK). Model providers for AI agents are configured by you, with credentials you supply. You are responsible for those credentials, for the provider's terms, and for the costs the provider bills you. See Section 9 for the terms that apply to AI agents and model providers.

13.5 White-label and platform builders. If you use MIOSA to provide services to your own end users (for example, a white-label or platform product), you act as the provider of record for those end users. You are responsible for their compliance with these Terms, our Acceptable Use Policy, and applicable law, and you must require your end users to comply with terms at least as protective as ours. You are also responsible for the content, conduct and workloads you create on their behalf, for any credentials you provision, and for responding to abuse or security reports that concern your end users. Nothing in this section transfers that responsibility to MIOSA, and nothing here limits our right to enforce the Acceptable Use Policy, including suspending workloads that violate it, whether created by you or by your end users.

14. Disclaimers

14.1 AS IS BASIS. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MIOSA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14.2 NO GUARANTEE OF RESULTS. MIOSA does not warrant that the Platform will meet your requirements, that the Platform will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

14.3 AI OUTPUT DISCLAIMER. MIOSA does not warrant the accuracy, completeness, or suitability of any AI-generated content produced through the Platform. AI outputs are not professional advice of any kind, including legal, medical, financial, or technical advice.

15. Limitation of liability

15.1 EXCLUSION OF CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIOSA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF MIOSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 AGGREGATE LIABILITY CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MIOSA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO MIOSA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

15.3 Essential basis. The limitations in this Section 15 reflect the allocation of risk between the parties and are an essential element of the basis of the bargain between you and MIOSA. MIOSA would not be able to provide the Platform on an economically feasible basis without these limitations.

15.4 Applicability. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain liabilities. To the extent that applicable law prohibits the exclusion or limitation of liability for incidental or consequential damages, some of the above limitations may not apply to you.

16. Indemnification

16.1 You agree to defend, indemnify, and hold harmless MIOSA and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• (a) Your violation of these Terms;
• (b) Your User Content;
• (c) Your use of the Platform or any workload;
• (d) Actions taken by AI agents configured under your account;
• (e) Your violation of any applicable law, regulation, or third-party right;
• (f) Your gross negligence or willful misconduct.

16.2 MIOSA reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with MIOSA's defense of such claims.

17. Dispute resolution

17.1 Informal resolution. Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform informally. The party raising a dispute must send written notice to the other party describing the dispute and desired resolution. The parties will then have thirty (30) days to resolve the matter informally.

17.2 Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except as modified here. The arbitration shall be conducted in English. The arbitrator's award shall be final and binding.

17.3 Arbitration location. The arbitration shall be conducted in Austin, Texas, or, at the election of either party, by video conference or other remote means.

17.4 Class action waiver. YOU AND MIOSA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

17.5 Small claims. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

17.6 Governing law. These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

17.7 Jurisdiction. To the extent a court action is permitted under these Terms, you and MIOSA consent to the exclusive jurisdiction and venue of the federal and state courts located in Travis County, Texas.

18. Modification of terms

18.1 MIOSA reserves the right to modify these Terms at any time. We will provide at least thirty (30) days' advance notice of material changes by email to the address associated with your account, by posting a notice in the Platform dashboard, or by updating the “Last updated” date at the top of these Terms.

18.2 Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Platform and may terminate your account as provided in Section 19.

18.3 For non-material changes (such as clarifications, typographical corrections, or changes required by law), we may update the Terms without advance notice.

19. Termination

19.1 By you. You may terminate your account at any time by navigating to your account settings and selecting “Delete account,” or by contacting support@miosa.ai. Upon termination, your access to the Platform will cease. Your data will be deleted in accordance with our Privacy Policy, except where retention is required by law.

19.2 By MIOSA. MIOSA may suspend or terminate your account, with or without notice, if you breach any provision of these Terms; if we determine, in our sole discretion, that your use of the Platform poses a risk to MIOSA, other users, or third parties; if continued provision of service to you is no longer commercially feasible; or if required by applicable law or order of a competent authority.

19.3 Effect of termination. Upon termination, your right to use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 5.2, 9.2, 11, 14, 15, 16, 17, and 20.

19.4 Data retrieval. Following account termination or cancellation, you will have a reasonable opportunity (not less than 30 days, unless termination was for cause) to export or retrieve your User Content before it is deleted.

20. General provisions

20.1 Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any additional terms applicable to specific Platform features, constitute the entire agreement between you and MIOSA with respect to the Platform and supersede all prior agreements and understandings.

20.2 Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

20.3 Waiver. MIOSA's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized MIOSA representative.

20.4 Assignment. You may not assign or transfer any rights or obligations under these Terms without MIOSA's prior written consent. MIOSA may assign these Terms, in whole or in part, at any time without notice to you.

20.5 Force majeure. MIOSA will not be liable for any delay or failure to perform resulting from circumstances beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, or strikes.

20.6 Notices. Legal notices to MIOSA should be sent to legal@miosa.ai. Notices to you will be sent to the email address associated with your account.

20.7 Export controls. You agree to comply with all applicable U.S. and international export control laws and regulations. You represent that you are not located in a country subject to a U.S. government embargo, and that you are not on any prohibited party list.

20.8 No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

21. Contact information

For questions, concerns, or legal notices regarding these Terms:

MIOSA
Legal Department
Email: legal@miosa.ai
Support: support@miosa.ai
Abuse reports: abuse@miosa.ai
Security reports: security@miosa.ai